Terms of use
1. In the online store www.vde.lv, all product prices are indicated with VAT (value added tax).
2. By placing an order, the BUYER agrees to pay the price of the product as indicated at the time of placing the order. The indicated prices are valid only in the Internet store www.vde.lv
3. The visual representation of Werners DE products in the Internet store is only informative and may vary in nature.
4. For communication with the buyer, Werner DE uses the e-mail address and/or phone number specified by the buyer when registering in the Internet store. All notices delivered to the buyer to the e-mail address and phone number specified in the order are deemed to have been received.
5. The BUYER's data is processed for the legitimate interests of Verners DE (SIA "LEIC TH"), including, For creating BUYER databases, creating statistics, informing BUYERS about Internet store news, improving goods and services, providing customer care communication, credit risk management, etc. When purchasing a purchase insurance service or an extended warranty, your personal data will be processed by the insurance and/or extended warranty service provider as the controller.
6. By placing an order in the Internet store and agreeing to the terms and conditions, the BUYER confirms that he is an adult and able to act.
7. To place an order, the BUYER, whereš agree to š's Terms:
8. If the order is issued in one of Werners DE for stores, possible payment methods:
9. If the order is delivered to the specified address or OMNIVA package, possible payment methods:
10. If the BUYER is a legal entity and the method of payment is a transfer, then orders are issued only to the signatories of the company or authorized persons with a written power of attorney. The recipient of the order must also present an identity document.
11. If the BUYER is a natural person and the method of payment is a transfer, upon receiving the product, a personal identification document must be presented. If another person receives the order, a power of attorney is required.
12. As one of the mandatory features of the justification document is the law “On Accounting” The requisite specified in Article 7, Clause 9 – economic transaction participants. According to Article šo, if the participant of the economic transaction is a natural person, – name and surname, personal identification number (if the person is assigned one), the address specified by the person or, if it is not specified, the address of the declared residence.
13. In order for the invoice to be used as a supporting document for making entries in the accounting registers, it must also contain the mandatory attribute – service recipient – natural persons – for personal code.
14. Leasing purchase of goods:
16. Order delivery:Complaints and disputes settlement procedure
17. Disputes regarding the fulfillment of obligations are resolved through negotiations, but if the dispute is not resolved, you have the right to apply:
18. The BUYER has the right to file a complaint in the following ways:
19. The BUYER's identifying information must be stated in the complaint:
20. The Service Provider shall provide an answer to the complaint in writing in the Latvian language as soon as possible, but no longer than 30 days.
2. By placing an order, the BUYER agrees to pay the price of the product as indicated at the time of placing the order. The indicated prices are valid only in the Internet store www.vde.lv
3. The visual representation of Werners DE products in the Internet store is only informative and may vary in nature.
4. For communication with the buyer, Werner DE uses the e-mail address and/or phone number specified by the buyer when registering in the Internet store. All notices delivered to the buyer to the e-mail address and phone number specified in the order are deemed to have been received.
5. The BUYER's data is processed for the legitimate interests of Verners DE (SIA "LEIC TH"), including, For creating BUYER databases, creating statistics, informing BUYERS about Internet store news, improving goods and services, providing customer care communication, credit risk management, etc. When purchasing a purchase insurance service or an extended warranty, your personal data will be processed by the insurance and/or extended warranty service provider as the controller.
6. By placing an order in the Internet store and agreeing to the terms and conditions, the BUYER confirms that he is an adult and able to act.
7. To place an order, the BUYER, whereš agree to š's Terms:
- Fills the order form in the Internet store;
- After the order, we receivešanas, WE ARE BUYING a confirmation of the entry into force and execution of the order is sent;
- Order confirmation includes the BUYER's obligation to make payment.
8. If the order is issued in one of Werners DE for stores, possible payment methods:
- Cash - payment in cash is possible on the spot in the store, receiving a purchase receipt in return;
- Bank card - payment by bank card is possible on seats in the store, receiving a purchase receipt in return;
- Transfer - you will receive an invoice by e-mail, after which payment, we will issue the goods together with the delivery note;
- Leasing - after the leasing approval, we will deliver the goods together with the delivery note.
9. If the order is delivered to the specified address or OMNIVA package, possible payment methods:
- Transfer – you will receive an invoice by e-mail, after which we will deliver the goods together with the delivery note;
- Leasing - after approval of the leasing, we will deliver the goods together with the delivery note.
10. If the BUYER is a legal entity and the method of payment is a transfer, then orders are issued only to the signatories of the company or authorized persons with a written power of attorney. The recipient of the order must also present an identity document.
11. If the BUYER is a natural person and the method of payment is a transfer, upon receiving the product, a personal identification document must be presented. If another person receives the order, a power of attorney is required.
12. As one of the mandatory features of the justification document is the law “On Accounting” The requisite specified in Article 7, Clause 9 – economic transaction participants. According to Article šo, if the participant of the economic transaction is a natural person, – name and surname, personal identification number (if the person is assigned one), the address specified by the person or, if it is not specified, the address of the declared residence.
13. In order for the invoice to be used as a supporting document for making entries in the accounting registers, it must also contain the mandatory attribute – service recipient – natural persons – for personal code.
14. Leasing purchase of goods:
- Minimum down payment – 0%;
- Minimum purchase amount - 70 EUR;
- Maximum termš - 36 months
The service is available only to individuals who are at least 18 years old and have a permanent income. For more information on leasing conditions, contact us;
- We offer two leasing companies: InCredit Group, ESTO LV;
- A valid passport or identity card (eID) is required for leasing on the spot in the store;
- Smart-ID or internet bank is required in this link for leasing.
- The payment of the order is confirmed by a payment confirmation document (payment order, cashier's check);
- If the BUYER makes payment by bank transfer, then the day when the payment is received by SIA "LEIC TH" is considered the day of payment in your account;
- After receiving the payment, the SELLER informs the BUYER by sending a message to the e-mail address specified in the order or, if necessary, by calling the specified phone number.
16. Order delivery:
The order is delivered within 3 - 5 working days, in the way chosen by the BUYER, after payment of the order and delivery costs (if any).
Complaints and disputes settlement procedure
17. Disputes regarding the fulfillment of obligations are resolved through negotiations, but if the dispute is not resolved, you have the right to apply:
- Consumer rights protection center, further dispute review https://www.ptac.gov.lv /lv/stridi-risinasanas-process;
- On the European Union online dispute resolution platform, you can submit a complaint to an independent dispute resolution body https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage, additional information can be found in the infographic : https://europa.eu/youreurope/business/files/odr_infographic_lv.pdf
18. The BUYER has the right to file a complaint in the following ways:
- When sending a complaint, as registered correspondence, to the legal address of the Service Provider: Rāmuļu iela 33, Rīga, LV -1005;
- By sending an electronic document signed with a secure electronic signature and time stamp to the electronic mail address: vde@vde.lv
19. The BUYER's identifying information must be stated in the complaint:
- For natural persons - name, surname, residential address, telephone number, e-mail address;
- For legal entities - name and registration number, address, position of representative, name, surname, telephone number, e-mail address;
- The nature of the complaint, circumstances and documents that substantiate the BUYER's complaint;
- The way in which the BUYER wants to receive an answer to the complaint;
- Date and place of filing the complaint.
20. The Service Provider shall provide an answer to the complaint in writing in the Latvian language as soon as possible, but no longer than 30 days.